It's not so much that the PBX features have changed, it's the technology
delivering those features and your co-workers interaction that is
changing.
In the end the choice to upgrade your voice
communications system may not even be yours. Many PBX manufactures are
embracing Voice over Internet Protocol (VoIP) and the newest technology,
Session Initiation Protocol (SIP) as their new flagship systems while
limiting the support of their Legacy TDM (Time Division Multiplex)
systems.
Whether you have a small system or a large system, it's
imperative as a Telecommunications manager that you understand the
latest technologies and begin to blueprint when a system upgrade would
make sense for your company.
Many managers are put off by the
fact that they have to upgrade their telecommunication system - after
all it's worked fine for many years. They are even more upset when they
are notified or find out that the system they have is reaching or is
end-of-life and will no longer be supported by the manufacturer.
What's the driving factor behind these changes? The short answer - Convergence.
Convergence
views voice communications and data communications as a comparable
information nucleus - they are doing basically the same function.
Passing data from an originating point to an end point. Voice
communications uses dedicated paths to connect parties and data
communications uses non-dedicated paths and protocols to send and
retrieve information.
Is this the first convergent of seemingly
different technologies? Not at all, the fax revolution of the 80's was
produced by a convergence of telecommunications technology, optical
scanning technology, and printing technology. There are countless other
examples of convergent technologies on the market today.
When should you begin planning for your upgrade? The simple answer is of course; there is no time like the present.
As
with any project you will need to make a presentation case for the
project, outlining the immediate and future benefits to your company's
business culture and the company's bottom line. I'll discuss three
common driving factors, End-of-life schedules, culture/business shift
and company reorganization.
I'll use Nortel's SIP Multimedia PC Client as an example.
1. Identify your current systems End-of-life schedule.
A.
Pbx systems are comprised of software and hardware. In some system
configurations, the hardware will follow a different end-of-life
schedule than the software and vice versa.
B. You should review all
aspects of your telecommunications system from the software, to the
cards, to the telephone sets and catalog all concerns.
C. Upgrading
your system outright to the latest and greatest may make more sense to
the bottom line than continually upgrading the various parts of the
system.
2. Determine if new systems features will improve your company's telecommunications culture.
A.
Nortel's SIP Multimedia PC Client as an example offers many features
beyond traditional telephony. It supports video calling, instant
messaging, call screening, real-time call disposition, conferencing,
file sharing, and white-boarding.
B. Advanced Web communications include pushing Web pages and co-browsing the Web with customers, co-workers, and associates
C. Virtual Office is always an exciting feature of the newer VoIP and SIP systems.
3. Company growth, downsizing or related projects.
A.
Company growth is a good time to analyze your telecommunications
systems. It might be cost-effective to embrace the new system features
and create Virtual Private Networks (VPNs) that in turn, reduce your
requirements on T1's.
B. If your company is downsizing in property.
It might prove fruitful to allow the older systems to convey with the
property, while focusing on re-growth and the newer systems.
C. If
you company is engaged in related projects (Infrastructure upgrades, IT
system upgrades, etc.). It is crucial that you as the Telecommunications
Manager are part of the process to ensure that newly installed systems
will communicate with your vision of the future for your Pbx department.
Of course there are other driving factors that are unique to
each and every business and this article briefly touches on only a few
factors. More important are the key factors in planning that can be
categorized into anticipation on your part and the effective management
of information, quality, and scope.
Anticipating changes in the
telecommunications sector and taking advantage of those changes to
benefit your company are paramount to a competent, executable plan. In
addition, effectively managing the information, ensuring quality
research and developing a scope of action will assist in the creation of
a sound telecommunications project.
Whether you're just
beginning the research process of upgrading your Pbx system or are well
along in the process - PbxInfo.com is a great place to perform research,
post questions and get answers about a wide array of systems.
